Delivery & Return Policy
Delivery
We aim to despatch items the same day, however for standard delivery please allow up to 5 working days for your items to arrive. We use Royal Mail or a courier service. All items are tracked for security.
- Orders over £45 FREE Postage
- Standard UK delivery £3.75 3-5 days delivery aim
- First Class Post UK delivery £5.00 1-2 days delivery aim
If you live anywhere below, please call for additional postage charges.
Scottish Highlands, Scilly Isles, Isle of Man, Northern Ireland or Isle of Wight.
In the event of a product being out of stock you will be notified and either be given an estimated due date of when the product is due back into stock or be issued with a refund.
Collection and Local Delivery
You can order and pay for your items online and then collect in store.
- Collection from our shop at Andover, Hampshire SP10 FREE* *Please note that as we don't keep the website stock at the shop this collection may be later in the week for collection and may not be within 24 hours. If you need something urgently please email us.
- Free Local Delivery to postcode SP10 for orders over £25 Orders under £25 cost £2.00 for local delivery. Our local delivery day is on a Friday. Please leave a note when you check out if you would like your order left in a safe place.
Packaging
We pack our orders very carefully and reuse and recycle packaging in order to be as environmentally friendly as possible, and also to keep the costs down of our products and services. We hope you agree that this is better than a fancy box!
Returns
If you are not entirely delighted with the goods you have chosen, please return them to us using the following instructions.
As long as any goods you send back to us are in their original condition and are returned within 14 days, we will be more than happy to provide a refund for the goods. Please keep all the packaging materials and return the goods as they were sent to you.
The purchaser is responsible for the cost of returning goods.
To return items, simply email moochandover@gmail.com or call us on 01264 334001
Send to: Returns, Mooch, 3 Bridge Street, Andover, Hampshire SP10 1BE
If you need some help or have any questions please contact us on 01264 334001 and we are more than happy to help.
The items must be returned in the condition they were received. All returns must be securely packaged when returned. If the package is lost or stolen you are responsible for claiming compensation from the Royal Mail.
Where your order was paid by credit/debit card a refund can only be issued to the card used to make the original purchase.
Items returned to us that arrive damaged or lost will not be credited. The delivery charge on the original order will not be refunded.
If you receive an item that is damaged please inform us within three days of receiving the order and contact us before returning the item, as usually we would only need a photograph of the damage to issue a replacement or a refund.
It is not necessary to return goods to us using the Royal Mail Recorded/Special Delivery service. However, we strongly recommend you obtain a receipt from the Post Office and a Proof of Posting, as we will not accept responsibility for parcels lost in transit. We will only refund return/ exchange postage costs if the item returned is faulty and where we have asked you to return it.